Refund policy

Refund Policy 
We offer a 14-day, money-back guarantee on defective products only - purchased directly from PetBrush.me. If 14 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.

We do not accept returns for refund or exchange, at the exception of items damaged in transit. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable) 
To be eligible for a refund or exchange, you must first email us within 14 days of receiving the products at support@petbrush.me with pictures of the damaged items. Upon the receipt of the damaged item, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.

Cancellations 
You must contact us within 12 hours of placing the order. 
We cannot cancel your order once it has already been shipped or it has been more than 12 hours after placing the order.

Modifying Your Order 
Please contact us within 12 hours if you need to modify your order. Make sure to provide your order number and the modification you would like to make and we’ll confirm once the modification has been made. Please note that any orders that have already been packed or shipped cannot be modified.

Lost or Stolen Packages 
ThePetBrush is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, ThePetBrush will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange an item, email us at support@petbrush.me

Shipping 
To return your product, you should mail your product to: 9720 Coit Rd, Suite 220-271 Plano, TX 75025 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.